988 Suicide & Crisis Lifeline
Careline answers 988 calls, chats, and texts for the state of Alaska. 988 offers 24/7 access to trained crisis counselors who provide support to Alaskans experiencing a crisis. That includes:
- Thoughts of suicide.
- Mental health or substance use crisis.
- Any other kind of emotional distress.
On July 16, 2022, the National Suicide Prevention Lifeline switched to a three-digit number (9-8-8). Having an easy-to-remember number for those seeking mental health support has been in the planning stages for many years. In 2020, Congress designated 988 as the new dialing code to access the existing National Suicide Prevention Lifeline network of local call centers, staffed by trained crisis counselors.
988 is more than just a number—it is a direct connection to compassionate, accessible support for anyone experiencing mental health-related distress, including thoughts of suicide, mental health or substance use crisis, or any other kind of emotional distress.
Who is 988 for?
988 is for anyone, anytime.
The 988 Suicide & Crisis Lifeline is free, confidential, and staffed by trained crisis counselors who will listen without judgment and treat you with respect.
Concerned about someone else? A crisis counselor can help you think through how to support them and connect you with local resources.
No matter your circumstances, there is no wrong door when reaching out to the Lifeline.
What happens when I contact 988?
When you call, text, or chat with 988, you will be connected with a highly trained, compassionate crisis counselor. The 988 Suicide & Crisis Lifeline provides free, confidential support 24 hours a day, 7 days a week, for people of all ages. Support is also available for individuals who are deaf, hard of hearing, or have hearing loss. You can learn more about accessibility options here: (Deaf, Hard of Hearing, Hearing Loss – 988 Lifeline)
When you reach out, you will typically first hear an automated system with menu options, including support for Spanish speakers and Veterans. You will then be connected to a crisis counselor who will work with you to understand any immediate safety concerns.
Together, you and the counselor will identify what is most distressing and explore steps toward stability and safety. Conversations may last as long as needed to fully support you through the situation.
In rare cases (fewer than 2% of contacts), a counselor may need to involve local emergency services to ensure safety. This is always a last resort, used only after all other options have been explored.